Suff's carries a variety of quality vendors with varying warranties - but even with the best, sometimes life happens! When your new furniture isn't performing as expected, please let us know. We have an excellent service team and technicians who can be dispatched to address the concern.
To facilitate this, there are a few trouble-shooting and information gathering steps that will speed things along, particularly if we need to get in touch with the factory!
1. For power motion: Unplug and replug your piece. Sometimes all a finicky switch needs is a fresh start!
2. Check surroundings : For sticking motors or leg rests on your reclining pieces, check carpets and wall proximity; is it on a level surface? Does it have the surface area to recline as it should?
3. Mattress: Does it have proper, to-the-ground center support? If not, your mattress warranty could be void; make sure proper support is installed to ensure the quality of your mattress is not compromised!
4. Gather information: Usually under a cushion on a sofa, or under the chaise of a recliner, there are identifying tags containing the make, model, and critical serial numbers. Snap a photo - these are vital to speeding along parts requests!
5. Record Context: the best photos include a wide shot of the whole piece in its usual spot in your room, and a second shot zoomed onto any visible area of concern, alongside the ID photo referenced above.
If you have cycled through the troubleshooting just use your digital camera or smartphone to fill out the Suff's Service Form and attach the photos for initial diagnosis. If there is anything you don't know, just leave it blank. If there is anything else you need, please call our service department at 859-241-2555, ext. 239.
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Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at (859) 241-2555 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.